Osborne Family Dental Excellence
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Commitment Creed

Our commitment to you. . .

  • Gentle treatment with a commitment to performing procedures in comfort.
  • Convenient location with easy access.
  • Utilization of the latest technical innovations to make treatment faster, easier, and better.
  • Knowledgeable doctor and staff, exceptionally well trained and skilled at what they do.
  • Undivided attention of the people attending to you.
  • Reasonable wait times.
  • Comfortable office with a welcoming, non-threatening environment.
  • Doctor and staff who take time to listen to you, and legitimately come to appreciate your point of view.
  • Doctor and staff who would never make you feel foolish because you do not understand something, but instead will help you to become more knowledgeable about factors that affect you.
  • A staff that solicits and appreciates your feedback.
  • Reliable cost estimates prior to commencing treatment.
  • Financial consultation available on site or over the phone.
  • Flexible payment options.
  • Fees that are a fair and reasonable reflection of the quality of care that we provide.
  • Presentation of multiple treatment options.
  • Time taken to explain treatment, both in terms of how it is performed and what it is intended to achieve.
  • Your best interests placed ahead of other considerations. Your interests never sacrificed to the dictates of an insurance provider who may have motives in conflict with those interests.
  • Reliable after-hours direct-to-the-doctor phone numbers for use in the event of an emergency.
  • Dental disease detected as early as possible so as to provide treatments that are the most conservative and associated with the most successful outcomes.
  • Doctor and staff who are available for phone consultations outside of appointments.
  • Staff members that treat you like a welcome friend.
  • A dental practice that embraces the highest standards of moral and ethical conduct.
  • Your medical privacy safeguarded.
  • A staff that welcomes inquiries, making you feel comfortable asking questions. Approachable.
  • An environment that treats all patients with respect regardless of their race, religion, gender, ethnicity, level of income, or sexual orientation.

The commitment we require of you. . .

  • Honor your financial obligations to our practice in a timely manner.
  • Be present at scheduled appointments or provide a minimum of 24 hours notice to reschedule.
  • Maintain a civil demeanor during interactions with our staff members and our other patients.
  • Do not require us to perform dental care that is below the minimum standard of quality.

Robert K. Osborne, D.D.S. & Associates, Inc. Endorsed and adopted by all staff members November, 2010.

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